Terms and Conditions

Terms and Conditions · Airport expertise

Airport Service

We monitor flight information when accurate flight details are provided, but travelers must keep their phone available and contact us after landing when instructed. Airport rules may prevent chauffeurs from waiting at the curb without the passenger present.

For SFO curbside pickup, domestic passengers should collect their luggage and call with the terminal and door number. International passengers should follow the confirmed instructions to the limousine stand and call when ready. A chauffeur generally needs approximately 5–8 minutes to approach after the call, depending on terminal and airport traffic.

SFO inside meet-and-greet is available when confirmed for an additional $45, covering the extra airport access and parking arrangement described in the reservation. An $8 airport fee applies to each airport pickup or drop-off unless the confirmed quote states otherwise.

Waiting Time and Overtime Airport arrivals include 60 minutes of waiting time. Point-to-point pickups include 15 minutes. Waiting beyond the included period is charged according to the confirmed vehicle's hourly rate or the terms shown in the reservation.

Included waiting time does not require a chauffeur to violate airport curb restrictions. Customers who cannot locate the chauffeur should call +1 (408) 461-8899 promptly rather than relying on email.

Cancellation and Changes Unless the reservation confirmation states different cancellation terms, an airport departure cancelled less than 3 hours before pickup and an airport arrival cancelled less than 4 hours before the scheduled arrival may be charged in full.

We will make reasonable efforts to accommodate changes, but changes are subject to availability and may alter the price. Special events, hourly charters, group transportation, long-distance service, and reservations requiring dedicated vehicles or subcontractors may have stricter terms disclosed before confirmation.

Early-Hour Fees Unless included in the confirmed quote, the following early-hour fees may apply: $30 for pickups from 12:00 a.m. through 12:59 a.m.; $40 from 1:00 a.m. through 4:59 a.m.; and $25 from 5:00 a.m. through 5:59 a.m. These fees support the chauffeur assigned during overnight and early-morning hours.

Passengers, Luggage, and Vehicle Selection Passenger and luggage limits must not exceed the safe capacity of the confirmed vehicle. Mercedes-Benz Sprinter configurations may be arranged for 6 passengers, 7–10 passengers, or 11–14 passengers, but luggage capacity varies. The customer must disclose large or unusual luggage when booking.

We may substitute a comparable vehicle when reasonably necessary because of safety, maintenance, availability, or operational conditions. We will attempt to provide equivalent passenger capacity and service class, but a specific make, model, color, or feature is guaranteed only when expressly confirmed in writing.

Child Seats and Passenger Safety Child seats or booster seats may be available by advance request. The responsible adult must provide accurate child information and inspect and approve the installation and fit before travel. All passengers must follow seat-belt laws and reasonable chauffeur safety instructions.

We may refuse or end service when conduct is unlawful, threatening, abusive, unsafe, excessively disruptive, or likely to damage the vehicle. Illegal substances and smoking are not permitted in vehicles.

Cleaning and Damage The booking customer is responsible for extraordinary cleaning, repair, replacement, or downtime reasonably resulting from passenger-caused spills, smoke, bodily fluids, misuse, or damage. Any charge will be based on the circumstances and supporting service or repair costs.

Delays and Service Conditions We plan routes and monitor available flight and traffic information, but travel times and pickup access can be affected by traffic, road closures, weather, airport restrictions, law enforcement, mechanical issues, flight changes, and other circumstances outside reasonable control. No absolute on-time guarantee is made.

Black Chauffeur Limo Service will make reasonable efforts to communicate material service changes and provide an appropriate operational solution when possible.

Subcontracted Transportation When necessary, we may arrange an appropriately authorized transportation provider to perform or assist with a reservation. The trip remains subject to the confirmed itinerary and any provider-specific terms disclosed for that service.

Website and Booking Tools Website estimates, availability displays, travel times, photographs, and general descriptions are informational and may change. A confirmed reservation and written quote control over general website content.

Limitation and Applicable Law Nothing in these terms excludes rights or liabilities that cannot legally be excluded. To the extent permitted by law, responsibility will be determined according to the confirmed service, applicable law, and the circumstances of the claim.

These terms are governed by California law. Any dispute will be handled in an appropriate state or federal forum with jurisdiction, unless the parties agree to another lawful resolution process.

Contact Questions, urgent pickup issues, cancellations, and reservation changes should be directed to Black Chauffeur Limo Service at +1 (408) 461-8899. Email: [email protected]. Text/WhatsApp: +1 (408) 394-3575. California TCP 46320-B.