Frequently Asked Questions · FAQ
Frequently Asked Questions
Which airports do you serve?
We provide pre-arranged chauffeur transportation for San Francisco International Airport (SFO), San José Mineta International Airport (SJC), Oakland International Airport (OAK), Monterey Regional Airport (MRY), and confirmed private-aviation terminals and FBOs throughout the Bay Area.
How far ahead should I reserve my chauffeur service?
Please reserve 12–24 hours ahead whenever possible. Advance notice gives us time to confirm your preferred vehicle, professional chauffeur, flight or FBO details, passenger count, luggage requirements, pickup instructions, and any additional stops. Same-day requests may be accepted when availability permits.
Which vehicles are available, and how many passengers and bags can they carry?
The Lincoln Aviator accommodates up to 3 passengers and 3 bags. The Chevrolet Suburban LT SUV accommodates up to 6 passengers and up to 6 bags. Mercedes-Benz Sprinter service is available for 6 passengers, 7–10 passengers, or 11–14 passengers. Sprinter luggage capacity varies by passenger count and bag size, so please provide your luggage details before booking.
How can I get an instant price quote?
Visit our online booking page and enter the exact pickup address, destination, date, time, vehicle, and any additional stops to receive an instant price quote. Published route rates are approximate one-way rates. The confirmed price may change based on exact addresses, vehicle availability, tolls, airport fees, parking, waiting time, additional stops, and special-event conditions. Gratuity is excluded and may be given directly to the chauffeur when you are pleased with the service.
What airport fees, waiting times, and meet-and-greet charges apply?
An $8 airport fee applies to each airport pickup or drop-off. Airport arrival reservations include 60 minutes of waiting time. Point-to-point pickups include 15 minutes of waiting time; additional waiting is charged according to the confirmed vehicle’s hourly rate. Optional indoor airport meet-and-greet service is $45, with applicable parking handled according to the confirmed reservation.
How does SFO pickup work for luxury sedans and SUVs?
For domestic arrivals at Terminals 1, 2, and 3, collect your luggage and call or text the chauffeur with your terminal and door number, regardless of airline. Allow approximately 5–10 minutes for the chauffeur to approach, and the chauffeur may share a live location. For international arrivals, passengers commonly exit through Door 2 or Door 3 on the A or G side, cross the roadway to the Limousine Stand on the middle island, and call or text when ready. Pickup remains subject to SFO curbside rules and current airport instructions.
Where do Mercedes-Benz Sprinter passengers meet at SFO?
International Sprinter pickups are coordinated through Courtyard A or Courtyard G. Domestic Sprinter pickups may use Courtyards 1, 2, 3, or 4. The exact courtyard and meeting instructions are confirmed with the reservation and remain subject to current SFO operating requirements.
What is your cancellation policy?
Cancellation terms depend on the vehicle, service type, reservation timing, and confirmed booking conditions. Please review the cancellation terms included with your reservation confirmation and contact us as soon as your plans change. We will explain any applicable charge before processing the cancellation; no universal deadline or fee should be assumed.
Do I need to call to confirm my pickup?
No additional confirmation call is normally required after you receive your reservation confirmation. For airport curbside pickups, however, please call or text when you have collected your luggage and reached the confirmed meeting location so the chauffeur can coordinate the permitted approach.
What areas do you serve?
We provide pre-arranged service throughout Sunnyvale, San Jose, Santa Clara, Silicon Valley, the Peninsula, San Francisco, the East Bay, Santa Cruz County, the Monterey Peninsula, Napa Valley, Sonoma County, and other confirmed Northern California destinations.
Are smoking and vaping permitted in the vehicles?
No. Smoking and vaping are not permitted in any Black Chauffeur Limo Service vehicle.
Are child seats available?
Yes. Child seats may be requested in advance. Please provide the child’s age and the type of seat needed when making the reservation so availability can be confirmed.
Is Black Chauffeur Limo Service licensed and insured?
Yes. Black Chauffeur Limo Service is licensed and insured for pre-arranged passenger transportation in California under CPUC TCP 46320-B.
How can I contact Black Chauffeur Limo Service?
Call +1 (408) 461-8899 for reservations and customer assistance. For Text or WhatsApp, contact +1 (408) 394-3575.